Page 24 - Sattva_2024

Telephonic Survey Reveals Valuable

Customer Insights

Kochi Metro Rail Limited conducted a telephonic survey to gain valuable

insights into customer experiences. As of yet, 13,696 passengers have
been contacted. The survey revealed a breakdown of ridership frequency,

with 25% identifying as regular users, 10% as occasional users, and 49%

not responding to calls. Additionally, 6% of those contacted were
unavailable in Kochi, 1% were no longer using the metro due to work or

route changes, and 3% opted for personal vehicles.

The survey also delved into passenger satisfaction with Kochi Metro

services. The feedback was overwhelmingly positive, with a significant
portion of respondents expressing appreciation for the safety initiatives

implemented. Riders were also satisfied with aspects like comfort and
cleanliness, highlighting the effectiveness of KMRL's efforts to provide a

pleasant travel experience.

This survey demonstrates
KMRL's commitment to

understanding and

addressing customer needs.
The insights gleaned will

undoubtedly guide future

service enhancements and
ensure continued ridership

satisfaction.

Passenger Survey