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Customer Feedback and Engagement

Customer care describes how people are handled each time they interact with an
organization and includes the variety of services and activities that an

organization offers to satisfy the requirements and concerns of its clients. It is a

thorough strategy that emphasizes establishing and preserving goodwill with

clients before, during, and following their interaction with KMRL. In addition to

fixing problems such as public complaints and suggestions, responding to
questions, providing excellent customer service also entails building client loyalty,

making sure that customers have a great experience. Kochi Metro customer care

is always looking for methods to improve customer satisfaction.

KMRL customer service consistently strives to enhance the client experience by
providing answers to common queries via emails, social media, WhatsApp

chatbots and the helpline calls.

Customer Relationship Cell

is in regular touch with our

customers to obtain their
feedback on their Kochi

Metro travel experience and
to inform them of the

various offers that KMRL
has in store. Customer

feedback calls provide a
plethora of measurable

insights that help determine
the various aspects of

system improvement.