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Lost & Found

The Kochi Metro prioritizes passenger satisfaction and strives to ensure a safe and

enjoyable travel experience. As part of this commitment, a dedicated Lost & Found
cell operates diligently to reunite passengers with their misplaced belongings. This cell

plays a crucial role in assisting passengers who have lost personal items during their
travel on the metro network.

All lost items, whether discovered by staff, passengers, or any other individuals, are

promptly collected and handed over to the Station Controller. The Station Controller
meticulously records the details of each item in the Lost & Found database, ensuring

accurate and up-to-date information. This information is subsequently made
accessible to the public through the official KMRL website, enabling individuals to

easily search for their lost items online.

The Lost & Found cell makes every effort to reunite lost items with their rightful
owners. However, if an item remains unclaimed within a stipulated timeframe, it is

transferred to the D-Cos for further processing adhering to all relevant guidelines and

regulations. This ensures that unclaimed items are handled responsibly and in
accordance with established procedures.