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commercialisation of metro spaces—unused areas within stations were repurposed
into retail shops, food kiosks, and premium digital advertising panels, which were then

auctioned to businesses, creating a steady income stream. Beyond station interiors,
KMRL capitalised on transit-oriented development by leasing adjacent land parcels for

commercial complexes, offices, and retail hubs, ensuring long-term revenue through
property rentals and partnerships. Additionally, leveraging its operational expertise,

KMRL launched metro training and consultancy services, offering technical know-how
to other Indian rail projects. These initiatives not only diversified KMRL’s revenue

portfolio, reducing dependence on ticket sales, but also enhanced commuter
experience by integrating shopping, dining, and convenience services into transit

hubs. The added amenities indirectly boosted ridership by making metro stations

vibrant community spaces.
Smart Operational Strategies for Cost Efficiency

To ensure long-term operational efficiency and cost-effectiveness, KMRL
implemented a robust operational strategy encompassing multiple key initiatives.

Efficient train scheduling and headway adjustments based on passenger demand

ensure optimal service frequency while minimizing operational costs. Administrative
processes have been streamlined through paperless operations, enhancing

productivity and reducing waste. Staff rotation policies are meticulously planned to
maintain high efficiency and prevent burnout. To further modernise services, KMRL

has aggressively promoted digital ticketing, significantly reducing reliance on paper
tickets. Additionally, numerous passenger-friendly programs have been introduced to

boost ridership, including a unique initiative allowing commuters to carry bicycles on
trains—a first among Indian metros. A dedicated customer care team provides real-

time assistance to passengers, ensuring smooth travel experiences, while a
specialised Lost & Found cell works diligently to identify and return misplaced items to

their rightful owners.
Energy Efficiency Measures

KMRL has embraced renewable energy solutions as a cornerstone of its sustainability

strategy by deploying large-scale solar power systems across metro stations and
depots. Leveraging Kerala's abundant sunlight, KMRL installed high-efficiency solar

panels on rooftops and unused land parcels, enabling the generation of clean,
renewable electricity. This initiative has substantially reduced dependence on the